A discussion of the suitability of Six Sigma techniques in non-profit arts and culture-oriented organisations
Six Sigma is a comprehensive and systematic strategy for achieving and sustaining quality and process improvement. Businesses have utilised it to reduce costs and improve productivity in their processes, improve customer satisfaction, develop new defect-free products and services that delight their customers, foster market share growth, improve customer retention, reduce cycle time, and facilitate culture change within their organisations (Pande, Neuman & Cavanagh 2000; Mutize 2003). In this paper, I explain the principles of the Six Sigma approach to quality and process improvement and describe how the use of this management tool commonly used in manufacturing and service-providing organisations can help administrators of arts-and culture-oriented organisations to address the current economic challenges facing their organisations.
Non-profit management, arts management; non-profit sector; problem-solving
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Asia Pacific Journal of Arts and Cultural Management; ISSN 1449-1184
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